Returns & Refunds Policy
At Montezuma's, we want you to love your chocolate. If your order arrives damaged or doesn't meet our high quality standards, please contact us within 30 days of receipt for a replacement or refund.
1
Contact Our Team
Email our customer service department with your order number and a brief explanation of the issue.
2
Provide Evidence
If your chocolate arrived damaged or melted, please attach clear photos of the product and packaging to your email.
3
Return Authorization
Our team will review your request and provide a return authorization number and instructions if a physical return is required.
4
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing