Frequently Asked Questions
Everything you need to know about your extraordinary chocolate experience.
How do you ensure my chocolate doesn't melt during shipping?
We use thermal-insulated packaging and chilled gel packs during warmer months to ensure your chocolate arrives in perfect, temper-solid condition.
Are Montezuma's chocolates suitable for vegans or those with dairy allergies?
We offer a dedicated range of vegan-friendly dark chocolates and 'Like No Udder' milk chocolate alternatives. However, all our products are made in a factory that handles milk, so we cannot guarantee a 100% dairy-free environment for those with severe allergies.
Where do you source your cocoa beans?
We are committed to 'Trading Fairly.' We source our high-quality cocoa from sustainable plantations in Africa and South America, ensuring ethical pay and environmental stewardship for all our farming partners.
Can I include a personalized message with my chocolate gift?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a printed note with your order at no extra cost.
What is the shelf life of your handmade truffles?
Because we use fresh ingredients and fewer preservatives, our truffles typically have a shelf life of 2 to 4 months. Each box is clearly marked with a best-before date.
What is your return policy for food items?
For food safety reasons, we cannot accept returns on chocolate products unless they are damaged or faulty. If your order arrives in poor condition, please contact our customer service team within 48 hours.